SAP Basis Administration

ASAP offers the full range of SAP basis services - system installation and upgrade, Go-Live support and “run & build” support as a managed service. Our experienced SAP-Basis specialists cover the traditional SAP products and the latest SAP technologies stack like S/4HANA.

SAP BASIS SERVICES

We have a huge experience in setting up and running on-premises and Cloud based solutions. SAP-Basis services are the perfect addition to our business process-oriented support services.

SAP Basis Consulting

SAP Basis Consulting

Installation&Configuration

Installation & Configuration

Archiving

Archiving

Upgrades, Updates & Migration

Upgrades, Updates & Migration

Administration

Administration

System integration

System integration

Monitoring

Monitoring

Cloud

Cloud

Performance Analysis & Performance Tuning

Performance Analysis & Performance Tuning

SERVICE OFFERINGS

We offer the following services to our customers:

MONITORING & ALERTING

    Database Monitoring

  • Availability

  • Performance

  • Utilization

  • Error log

Database Monitoring

    SAP Basis Monitoring

  • Availability and work process status

  • Short Dumps and jobs

  • Syslog & spool

  • Memory Usage

  • Updates

SAP Basis Monitoring

SUPPORT SERVICES

  • SLA based support

  • 7x24x365 support with global delivery capability

  • Service Desk - 1st, 2nd, and 3rd level support

  • ITIL and CMMi based support

  • Escalation management

  • Ticketing system (Jira)

  • Regular review of Service Management and quality assessment

SERVICE & MAINTENANCE

  • Support and backfill for internal IT

  • Recommendation Management

  • Implementation of recommendations and performance Management

  • Database and SAP Upgrade (EHP and other patches)

  • Installation and configuration of new functionality

  • System- and client copies

  • IT-architecture consulting