SAP Support
ASAP takes over the ongoing support of your SAP landscape — incidents, requests, and changes — so you can focus on your business, not on the system.
Contact usHow do we work?
Support is not just reacting to problems. Our approach combines fast incident response with systematic work to prevent future issues. Every recurring incident is a signal of a structural problem that we address.
We work with clear priorities, defined response times, and transparent communication — you know what is happening, when, and why. We track every request from registration to final closure, with full visibility into status, actions taken, and expected next steps.
Main Support Areas
Four pillars that ensure stability, rapid response, and continuous improvement of your SAP landscape.
-
Incident and problem management
Intake, prioritization, and resolution of requests according to agreed service levels. We analyze recurring issues and eliminate the root cause — not just the symptom.
-
Proactive monitoring and preventive maintenance
Real-time monitoring of system health and performance. Timely application of corrections, Support Packages, and regular preventive maintenance that prevents disruptions.
-
Minor improvements and development
Continuous enhancement — changes to reports, transactions, settings, and workflows that keep the system aligned with business requirements.
-
Change management
Coordination of transports, testing in QA environment, and controlled production deployment — with documentation and traceability for every change.
Continuous Improvement
Business changes, and the system must follow. As part of support, we also handle minor improvements that do not require a separate project — adaptations that keep SAP in line with operational needs.
This is the difference between a system that simply “works” and a system that works for you — reflecting current processes, roles, and reporting requirements.
Do you have questions and need a consultation?